Can You Be Banned From The Instagram App But Not The Website

Are you getting this message, "Thanks for Providing Your Info. We'll review your info and if we can confirm it, you'll be able to access your account within approximately 24 hours" on Instagram?

This issue has started back in Dec 2019, but more and more users are facing it in the present.

People are getting locked out of their Instagram accounts for no concrete reason which spurred outrage in many users.

It's really frustrating to face an issue like this because you won't be able to know the exact date that you'll get your Instagram account back.

The "24-hour" period isn't exactly 24 hours due to the lack of reviewers on Instagram end.

Moreover, Instagram support is nearly impossible to get ahold of unless you've purchased ads on the platform.

Even so, the ad support team isn't responsible for the reviewing of disabled accounts, and only a minority of them would be kind enough to pass the issue to their internal team.

With all that being said, this article guides you in the most practical way you can get your Instagram account reactivated if you're facing the "Thanks for Providing Your Info" issue.

Why did I get the "Thanks for providing your info" message?
How to Fix "Thanks for providing your info" on Instagram
How to prevent your Instagram account from getting disabled

Why did I get the "Thanks for providing your info" message?

Thanks for providing your info Instagram

You got the "Thanks for providing your info" message on Instagram because you've either used a third-party app or automation.

If you haven't used any automation at all, then you might have gotten the error by mistake.

If you've used a third-party app or an automation tool, you may get the "Thanks for providing your info" message on Instagram.

Unfortunately, even if you think that you've gotten the error by mistake, you still have to go through the same process to get your account back as the ones who've used automation.

The issue with third-party apps and automation is that they enable you to carry out actions faster.

Instagram will be able to detect that you're using these tools and either temporarily suspend or block your account.

This is to mitigate spam in their platform.

If you're action blocked, you'll just have to wait for 24 hours to 48 hours for it to be lifted.

However, if you got the "Thanks for providing your info" message, it's a different story.

You'll have to take manual action in order to get your account back.

But don't worry, if you follow the steps below, you'll eventually be able to reactivate your Instagram account.

How to Fix "Thanks for providing your info" on Instagram

To fix the "Thanks for providing your info" on Instagram, you need to submit the "My Instagram account has been deactivated" form.

After you've submitted the form, Facebook will send you an email where you have to reply to them with a photo of yourself holding a handwritten code.

If successful, you'll receive another email from Facebook stating that your Instagram account has been reactivated.

If your Instagram account is disabled, you have to fill up the "My Instagram account has been deactivated" form in the Help Centre.

This is the only practical solution to getting your Instagram account back.

Do not trust anyone that says that they can get your account back if you pay them a certain fee.

These kinds of services are complete and utter scams as they are run by people who are not working for Instagram.

It's extremely easy for scammers to target people who recently got their Instagram accounts disabled because they'll resort to anything to get their accounts back.

Remember, Instagram will never reach out to you to pay for verification or to restore your account.

Here are 3 steps to fix "Thanks for Providing Your Info" on Instagram:

1. Fill up the "My Instagram account has been deactivated" form

Thanks for providing your info Instagram fix

To begin with, you need to go to the Instagram Help Centre and fill up the "My Instagram account has been deactivated" form.

Here is a list of forms that you can use to contact Instagram:

https://help.instagram.com/contact/1652567838289083
https://help.instagram.com/contact/396169787183059
https://help.instagram.com/contact/437908793443074
https://m.facebook.com/help/contact/606967319425038

The only legitimate way to get your Instagram account reactivated is to fill up the "My Instagram account has been deactivated" form in the Help Centre.

This is the only form you can use to get your account reactivated.

Please resist the urge to fill up multiple forms in the Help Centre.

Otherwise, your IP address might get blocked by Instagram and it will disrupt the process.

Fill up the relevant fields on the form such as your full name, your Instagram username, your email address, and your country.

After you're done filling up the form, click on "Send" to send the form to the Instagram.

2. Photo verification and code

After you've submitted the "My Instagram account has been deactivated" form, you will get an automated email.

Send Instagram a picture of yourself holding the code (if instructed). This is to verify that you're a human and not a bot.

Check the inbox of the email that you've used for the form.

If you haven't received an email from Instagram, make sure to check your junk/spam mail as it may have landed there.

Once you've received the email, you may be required to take a "mugshot" of yourself holding the code.

Take the picture and send it to Instagram via the same email.

This step is pretty straightforward and there's nothing more that you can do on your end to quicken the process.

3. Wait for Instagram's response

We have fewer reviewers available due to the coronavirus pandemic

The final step (and the most crucial one) is to wait patiently for Instagram's email response.

If your account has been reactivated, you'll receive an email from Facebook support saying that it has been reactivated and you should be able to access it.

This is the email that you'll receive:

But the million-dollar question is—how long do you have to wait for the reviewing process?

The reviewing process can take less than 24 hours, 3 days, or more than a week.

The duration of the reviewing process is different for everyone—it can take less than 24 hours, 3 days, or more than a week.

One user stated that they sent the form on Oct 2nd and his account got reactivated on Oct 5th, which means that it took 3 days for the reviewing process to be successful.

Another user stated that they waited two weeks for their account to be reactivated after sending the photo verification.

It might take far longer than that, or much shorter—it's just a matter of luck.

You need to understand that Instagram's review team is extremely short-handed, so it may take a while to get a response from them.

Instagram receives a ton of forms and emails every day, so you'll have to be patient and wait until they review yours.

Each and every form is manually reviewed by a real person and they need to process the data in order to determine whether the account can be reactivated.

They get hundreds of reports each day and it's impossible for them to get to review all of them on the day itself.

In addition, with the coronavirus pandemic going on, there are lesser reviewers on Instagram's end which drastically slows down the process:

Conclusively, you have to remain patient until Instagram reviews your form.

If you haven't received an email response from Instagram/Facebook after 3 or more days, you can try sending a follow-up email to them.

Alternatively, you can try filling up the form once more.

But again, don't spam their email or misuse the "My Instagram account has been deactivated" form, or your IP address might be blocked.

How to prevent your Instagram account from getting disabled

Prevent Instagram account from getting disabled

To prevent your account from getting disabled in the future, you have to delete all third-party apps and stop using automation.

In addition, you need to change your password and remove all apps and websites from the Instagram app.

Delete all third-party apps, stop using automation, remove all apps and websites, and change your Instagram password.

To remove apps and websites on the Instagram app, go to your profile > menu > settings > security > apps & websites > active > remove.

After you removed the apps and websites, they will no longer have access to your Instagram account.

Alternatively, you can change your password which will sign you out of all third-party apps and automation tools.

Third-party apps and automation allow you to carry out actions faster than normal.

Consequently, Instagram will be able to detect that you're using them.

If you're using a third-party app/automation, you'll encounter a ton of issues like action blocks and the risk of getting your Instagram account disabled.

So if you want to prevent your Instagram account from getting disabled in the future, you have to stop using third-party apps and automation tools.

However, if you're persistent on using them, make sure to only use the ones that are trusted by Instagram/Facebook.

You can find the list of Instagram partners on the Facebook Partner Directory.

Final thoughts

There are hundreds of people getting their Instagram accounts disabled each day, so you're not the only one dealing with this.

But don't worry, if your account is locked or disabled, it isn't gone forever—there's always hope.

Moreover, some people who've gotten emails stating that Instagram cannot be reactivated due to x reasons managed to get their account back.

Instagram reviews forms randomly (not because they want to, but their process is flawed) and you have to wait until they review yours.

There are just way too many people getting their accounts disabled every day, so the review process typically takes longer than 24 hours.

Again, do not fall prey to scammers claiming that they can reactivate your account for a fixed price—it's nonsense.

The only legitimate way you can get your account back is by contacting Instagram via the "My Instagram account has been deactivated" form.

My final advice is to be patient and wait for Instagram to review your form and the picture verification (via email) after you've submitted it.

Only re-submit the form or send an email to Instagram again if you haven't heard a response from them after 3 or more days.